We are here to help.
If you have a question about your order, sizing, delivery, returns or anything else, please contact our customer support team and we will do our best to assist you.
Customer Support
Email: support@newzylo.com
Business Hours: Monday to Friday, 9:00am–5:00pm UK time
Response Time: Within 24–48 business hours
Before You Contact Us
To help us assist you more quickly, please include:
- your full name
- your order number
- the email address used for the order
- a clear description of your question or issue
- photos, if your query relates to a damaged, faulty or incorrect item
Common Reasons to Contact Us
- order updates
- tracking support
- returns and refunds
- damaged or faulty items
- sizing help
- product questions
- website or checkout issues
Business Information
Trading Name: ZYLO
Legal Entity: NEW ZYLO LTD
Registered Address: 23 Rushlake Road, Brighton, England, BN1 9BB
Country of Operation: United Kingdom
Customer Care Note
We aim to provide clear, helpful and respectful support at all times. During busy periods, response times may be slightly longer than usual, but we will always do our best to reply as soon as possible.