Terms of Service

These Terms of Service govern your use of the ZYLO website and any purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website.

1. Who We Are

This website is operated by NEW ZYLO LTD, trading as ZYLO.

Trading Name: ZYLO
Legal Entity: NEW ZYLO LTD
Registered Address: 23 Rushlake Road, Brighton, England, BN1 9BB
Email: support@newzylo.com

2. Eligibility to Use This Website

By using this website, you confirm that:

you are at least 18 years old, or
you are using the website with the involvement and permission of a parent or guardian, where permitted by law

You also confirm that any information you provide is accurate, current and complete.

3. Products and Availability

We make every effort to ensure product descriptions, images, prices and availability are accurate. However:

colours may vary depending on your device or screen settings
measurements may vary slightly
stock levels may change
some products may become unavailable without notice

We reserve the right to limit quantities, discontinue products, or update product information at any time.

4. Prices and Payment

All prices displayed on our website are shown in GBP (£).

Prices include taxes where applicable. Delivery charges, where applicable, will be shown before you complete your purchase.

We reserve the right to change prices at any time, but changes will not affect orders already accepted.

Payment must be made in full at the time of purchase using one of the payment methods offered at checkout.

5. Order Acceptance

After placing an order, you will receive an order confirmation email. This confirms that we have received your order request, but it does not necessarily mean that we have accepted your order.

A contract between you and ZYLO is formed when we accept your order and dispatch the goods.

We reserve the right to refuse or cancel any order where:

the product is unavailable
payment cannot be authorised
pricing or product information is incorrect
we suspect fraud, misuse or unauthorised activity
delivery restrictions apply

If we cancel your order after payment has been taken, we will issue a refund.

6. Delivery

We aim to dispatch and deliver orders within the estimated timeframes shown on our website. However, delivery dates are estimates only and are not guaranteed unless expressly stated.

We are not responsible for delays caused by:

couriers
severe weather
public holidays
incorrect address details provided by the customer
events outside our reasonable control

Please see our Shipping & Delivery page for more information.

7. Cancellation, Returns and Refunds

If you are a consumer in the United Kingdom, you may have the right to cancel your order within 14 days of receiving it under UK consumer law.

We also offer free returns within 30 days of delivery for eligible UK orders in accordance with our Returns Policy.

Nothing in these Terms affects your statutory rights, including rights relating to faulty, misdescribed or unfit-for-purpose goods.

8. Promotions and Discount Codes

From time to time, we may offer promotional discounts, free shipping offers or discount codes.

Unless otherwise stated:

promotions cannot be combined
discount codes cannot be exchanged for cash
promotions may be withdrawn or changed at any time
codes must be applied at checkout before payment is completed
promotions may exclude selected items or categories

If a promotion has been used contrary to its intended terms, we reserve the right to cancel the order or withdraw the benefit of that promotion.

9. Intellectual Property

All content on this website, including but not limited to:

logos
branding
text
product descriptions
images
graphics
layout
design elements

is owned by or licensed to ZYLO and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, publish or exploit any part of this website without our prior written permission.

10. Prohibited Use

You agree not to:

use the website for any unlawful purpose
interfere with the website’s security or operation
transmit viruses, malware or harmful code
attempt unauthorised access to our systems
use our content for commercial purposes without permission
submit false or misleading information
misuse customer support or returns processes

We may suspend or block access where misuse is suspected.

11. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

death or personal injury caused by negligence
fraud or fraudulent misrepresentation
breach of your statutory consumer rights

Subject to the above, and to the maximum extent permitted by law, we shall not be liable for any indirect, incidental or consequential loss arising out of your use of the website or purchase of products from us.

Our total liability for any claim relating to a product or order shall not exceed the amount you paid for that product or order, except where the law provides otherwise.

12. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy. By using our website or placing an order, you acknowledge that we may process your information as described there.

13. Third-Party Services and Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies or practices of third-party websites and encourage you to review their terms and privacy notices.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, legal obligations or services. The latest version will always be available on this page.

15. Governing Law

These Terms are governed by the laws of England and Wales, except that if you live in Scotland or Northern Ireland, you may also benefit from any mandatory provisions of your local law.

Any disputes shall be subject to the jurisdiction of the courts of the part of the United Kingdom in which you live, where applicable, or otherwise the courts of England and Wales.