At ZYLO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, place an order, contact us or otherwise interact with us.
This policy should be read together with our Terms of Service and Cookie Policy.
1. Who We Are
Data Controller: NEW ZYLO LTD, trading as ZYLO
Registered Address: 23 Rushlake Road, Brighton, England, BN1 9BB
Email: support@newzylo.com
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
2. The Information We Collect
We may collect the following categories of personal information:
Information you provide directly
- name
- billing address
- delivery address
- email address
- phone number
- payment-related information
- account details, if you create an account
- information you provide when contacting customer support
- information you submit for returns, complaints or enquiries
Information collected automatically
When you use our website, we may automatically collect certain technical and usage information, such as:
- IP address
- browser type
- device information
- time zone
- website activity
- pages viewed
- referring website or source
- cookie and tracking data
Information from third parties
We may receive information from:
- payment providers
- delivery and logistics partners
- fraud prevention providers
- analytics providers
- advertising partners
- ecommerce platform providers
3. How We Use Your Information
We use your personal information to:
- process and fulfil your orders
- take payment and prevent fraud
- arrange delivery
- manage returns, refunds and customer service
- communicate with you about your order
- improve our website, products and services
- personalise your shopping experience
- send marketing communications where permitted by law or where you have consented
- comply with legal and regulatory obligations
- protect our rights, customers and business
4. Lawful Bases for Processing
Under UK data protection law, we rely on one or more of the following lawful bases:
Contract
Where processing is necessary to fulfil your order, provide customer support, or take steps at your request before entering into a contract.
Legal obligation
Where processing is necessary for compliance with legal obligations, such as tax, accounting, consumer protection or fraud prevention requirements.
Legitimate interests
Where processing is necessary for our legitimate interests, such as improving our services, securing our website, preventing abuse and understanding customer behaviour, provided those interests are not overridden by your rights.
Consent
Where required, we rely on your consent for certain marketing activities and non-essential cookies.
5. Sharing Your Information
We may share your information with trusted third parties where necessary to operate our business, including:
- Shopify and ecommerce platform providers
- payment processors
- delivery and courier companies
- IT, hosting and website service providers
- analytics and performance providers
- advertising and marketing service providers
- fraud prevention and security partners
- professional advisers, where necessary
- regulators, law enforcement or authorities where legally required
We only share information that is reasonably necessary for the purpose involved.
6. International Transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure it is protected in accordance with applicable data protection law, including the use of appropriate safeguards where required.
7. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes set out in this policy, including:
- fulfilling orders
- handling returns and disputes
- meeting legal, tax and accounting obligations
- maintaining business records
- protecting our legal rights
Retention periods may vary depending on the type of information and the reason it was collected.
8. Marketing Communications
If you subscribe to our emails or otherwise opt in, we may send you updates about new arrivals, offers and other marketing communications.
You can unsubscribe at any time by:
9. Cookies and Similar Technologies
We use cookies and similar technologies to help our website function, remember your preferences, understand how visitors use the site and improve marketing performance.
Some cookies are strictly necessary for the website to work. Others, such as analytics and advertising cookies, are used only where permitted and, where required, with your consent.
For more information, please see our Cookie Policy.
10. Your Rights
Depending on the circumstances, you may have the right to:
- request access to your personal information
- request correction of inaccurate information
- request deletion of your information
- object to certain processing
- request restriction of processing
- request transfer of your information
- withdraw consent where processing is based on consent
- complain to the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us at support@newzylo.com.
11. Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, disclosure or alteration.
However, no website or online transmission can be guaranteed to be completely secure.
12. Children’s Privacy
Our website is not directed at children, and we do not knowingly collect personal information from children.
13. Complaints
If you have concerns about how we use your personal information, please contact us first at support@newzylo.com and we will try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, legal obligations or website features. The latest version will always be posted on this page.